Reference

How laxistogel Handles Your Personal Information

Your account data — including the wallet details you connect through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and updateCookie and session controlsContact path for data requests
laxistogel How laxistogel Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, correct, or remove the data we hold on your account, you can reach us through any of the channels below. We aim to respond to data-related requests within a reasonable window. All requests are handled by our account and compliance team, not an automated bot.

Team online

Live Chat

Open the chat widget from any page inside your account dashboard. Describe your data request and our team will pull up your account record directly.

Email Support

Send your request to our support address with your registered email in the subject line. Include which data point you want to access, correct, or delete.

Account Settings

Some personal details — display name, phone number, linked wallet — can be updated directly from your account settings page without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical security measures across every layer of your account — from the moment you log in with an OTP sent to your registered number, through every wallet transaction you process. Below are the four areas where your privacy is actively managed on laxistogel.

Cookie and Session Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time without losing your account access.

Account Security Practices

Login uses an OTP verified against your registered phone number. If we detect a new device or unusual location, the session is flagged and you receive a verification prompt before access continues.

Data Retention Rules

We keep your account data for as long as your account remains active and for a period after closure, as required by applicable regulations where local law applies. After that window, identifiable data is deleted or anonymised.

Your Right to Request Changes

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion of your account record. We process these through our support team, subject to verification and local legal requirements.

Common Questions About Your Data and This Policy

These are the questions our account holders ask most often about how their data is managed. If your question is not covered here, contact us directly through live chat or email.

We collect your name, email, phone number, and the wallet identifier you use — DANA, OVO, or GoPay. Device and session data is also logged for security verification purposes.

No. Payment authorisation stays within each wallet's own environment. We receive a transaction token to confirm the transfer completed — not your full wallet login or PIN details.

Yes. Submit a request via live chat or email using your registered email address. After we verify your identity, we will provide a summary of the data held on your account.

Contact our support team through live chat or email and request account closure with data deletion. We process this subject to local legal retention requirements that may apply in your region.

We retain account records for a period after closure as required by applicable regulations where local law permits. Once that retention window passes, identifiable data is deleted or anonymised.

We share data only with the payment processors and fraud-screening partners that need it to complete your transactions. We do not sell personal data to third parties for marketing purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.